Frequently Asked Questions
Continuous Learning Plan
Q. Does my student have to complete the Online/Moodle Lessons or participate in the online platforms?
A: No, participation is optional.
- The goal of the ZCSD is to continue to provide instructional resources to keep our students engaged in learning.
- The Zachary Community Schools are sharing lessons that address the remaining identified priority skills/standards needed to continue student learning in their current grade.
- In addition, the online platforms, provide a personalized program that supplements and targets online instruction for each student.
Q. Now that school is closed, what will happen to my student's grades?
A: Current student grades have been calculated based on student’s previous work as of March 13, 2020.
- We will continue to provide instructional resources to our students, giving ALL students the opportunity to improve their grades and/or to avoid failing a class.
- Students are encouraged to participate in this continuous learning platform. However, assignments are optional.
- No student grade at the end of second semester can be lower than the grade earned in a class by March 13, 2020.
- All work submitted after March 13, 2020, can only have a positive impact on a student’s grade.
- Students will be excused for any lesson that does not have a positive impact on their grade.
If a parent has further questions about grading, please contact your child’s teacher. Teachers have the most accurate details regarding your student’s academic progress. If you need additional help, please contact your principal. ZCSD educators will continue to work in the best interest of your child.
Q. If my student is participating in the Continuous Learning Plan, what should he or she begin with?
- Phase I resources will continue to be available. Phase I included paper packets, online resources and reference to the Louisiana Department of Education LPB lessons.
- Phase II will begin on April 20, 2020, following our scheduled Spring Break and will extend until the end of the school closure.
- Phase II consists of online platforms and grade-level specific lessons that address the remaining identified priority skills/standards needed to continue student learning in their current grade. Some phase II activities do include resources that can be downloaded and utilized off the computer.
- Please do not stress over the online and/or printed resources that we are providing to you for your children. We understand that everyone is at a different point in utilizing the resources to ensure continuous learning.
- Our educators are here to support you!
Q. Can my student utilize other resources that we have available at home to continue to learn in lieu of the district/state resources?
A: Yes, your student may utilize other resources to continue his or her learning. The resources we are providing are optional and available for your use.
We understand and strongly recommend that families design a schedule with resources that work best for your family. If we can be of assistance, please feel free to contact us.
Q. Are the school buildings open?
A: No our school facilities are closed to the public. Our employees are working from home to support our families during the “stay at home order” in order to protect themselves and their families.
During this unprecedented and fluid situation, the Zachary Community School District (ZCSD) will continue to provide regular communication to families. The Zachary Community School District will stay in contact with you using our JCampus text/email system.
Our schools and teachers will stay in contact using ZCSD District Email, Remind, ClassDojo, Seesaw, Moodle, and Microsoft Teams.
If you have any questions or concerns, please feel free to contact us. You may call our school locations or main office and leave a message. In addition, you may also contact your school principals via email.
Click here for more Contact Information (https://zacharyschools.org/departments/academics/student-support-services/continuous-learning-plan/#1584977261848-ffb53cb8-b3e2)
Q. My student's device is having issues/broken. What do I do?
A. The Zachary Community School District, in partnership with MIS Technology, will be providing a help desk to all ZCSD parents, students, and employees.
Our Technology Team will be available to assist with technology needs to support academic programs.
The support will consist of:
• Internet Assistance
• Office 365 (Microsoft Teams and Email)
• Laptop/Desktop Troubleshooting
MIS Technology Help Desk: (225) 286-7803
Monday – Friday from 8:00 a.m. – 5:00 p.m.
Q. How can I obtain internet service?
A. FCC Chairman Ajit Pai has launched the Keep Americans Connected Pledge, which many broadband carriers have signed.
For the next 60 days, its core provisions will:
- not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the coronavirus pandemic;
- waive any late fees that any residential or small business customers incur because of their economic circumstances related to the coronavirus pandemic; and
- open its Wi-Fi hotspots to any American who needs them
Additionally, limited income households can apply for $5 to $10 per month internet access (AT&T Access, Cox Connect 2Compete, Centurylink Lifeline). Charter Communication offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a subscription.
ATT – https://m.att.com/shopmobile/internet/access/
Cox – https://www.cox.com/residential/internet/ connect2compete.html
Century Link – https://www.centurylink.com/aboutus/community/community-development/lifeline.html
Charter/Spectrum – https://broadbandnow.com/Charter-Communications
- Office of the Governor- Coronavirus Information
- Please see the East Baton Rouge Parish COVID-19 Resource Flyer 2020 at:
Q: Why did Zachary Community School District decide to close for this period of time?
A: On Friday, March 13, 2020, Gov. John Bel Edwards signed a proclamation that, among other actions, closed all K-12 public schools statewide as Louisiana seeks to slow the spread of COVID-19 in the state. Read the Governor’s proclamation.
Q. When will students and staff return to school?
A: All public-school facilities in the State of Louisiana are closed to students through the end of the 2019-2020 academic school year.
Q: How does the ordered school closure affect minimum instructional hours required by law? Do schools have to make up the days missed this school year due to COVID-19?
A: The required 63,720 instructional minute requirement per year has been suspended. The days/minutes missed this school year will not have to be made up.
Academics: Instructional Programs and Services
Q. How will instruction be delivered during the closure?
A: Please see the Zachary Community School District’s Continuous Learning Plan.
Q: Who do I contact if I did not receive my child’s at home learning packet?
A: Email your name, phone number, child’s name and grade level to firstname.lastname@example.org.
Q: Do you have any guidance or updates for students enrolled in Dual Enrollment Courses?
A: Update 4/4/2020:
All students currently enrolled in dual enrollment may choose one of the following three options for Spring 2020, relative to the college credit portion of the course:
- Complete the college coursework on-line during the Spring semester 2020 with a final grade; OR,
- Transition the course status to “in-progress”/”incomplete” and complete by August 31, 2020 (if “in- progress” or “incomplete” are selected, the course will end in a final grade); OR,
- Withdraw from the course via an “Administrative Withdrawal” (no grades are posted to the student’s college transcript/record).
All dual enrollment high school courses will continue online. The ZHS Administration and teachers will continue to be in contact directly with these students to assist in ensuring their continued success.
Q: Do you have any guidance or updates for students enrolled in Advanced Placement Courses?
A: All AP Teachers will be in direct contact with parents/students regarding AP Information and Resources.
Q: Do you have any guidance or updates for Diverse Learners (Students with disabilities, Gifted and Talented and EL Learners)?
A: The Student Support Services Department will be in direct contact with parents of Gifted and Talented, Disabled and EL Students. If you have questions, please call the SASSY department at: 225-658-7377 or you may email email@example.com.
Q: What about graduation?
A: The ZHS staff continues to work in ensuring that the Class of 2020 is on track to graduate. Given the rapidly shifting public health situation created by COVID-19, no decision has yet been made about this year’s Commencement. We will continue to monitor the evolving conditions.
Q: What about grades?
A: Please see the Zachary Community School District’s Continuous Learning Plan / Grading section.
Q: What should I do if I missed packet pick up?
A: Send an email to firstname.lastname@example.org and indicate that you missed packet pick up. Include your child’s name and grade level in the email. We will work with you so that you may obtain the packet.
Academics: Assessment and Accountability
Q: What are the current 2019-2020 academic year waiver requests?
A: BESE and the chairman of the House Education Committee requested that the following Louisiana state laws be waived for the entirety of the 2019-2020 academic year. Gov. John Bel Edwards signed off.
- School and district accountability and the inclusion of value-added in educator evaluation (RS 17.10.1)
- LEAP statewide testing and pupil progression (RS 17:24:2)
- Minimum number of days a classroom teacher must work in a school year (RS 17:154.3)
- Public school accountability and assessment (RS 17:391.2, et seq)
- Teacher performance evaluation, teacher credentials based up value-added data (RS 17:3881, et seq)
- Teacher evaluation, 50 percent of evaluation based on value-added data derived from student assessments (RS 17:3901, et seq.)
- Compulsory attendance law (R.S. 17 221)
Q: How will the state handle testing as schools are closed?
A: On March 20, 2020, the U.S. Department of Education approved Louisiana’s waiver request of assessment, accountability, and reporting requirements under the Elementary and Secondary Education Act, as amended by Every Student Succeeds Act. This means Louisiana will not require standardized testing for the 2019-2020 school year. Moreover, since testing data is required to be used in accountability systems, like Louisiana’s annual report cards, the state will also exclude testing data from performance measures for the current school year.
Q: Has the national test administration of ACT, scheduled for April 4, 2020 been postponed?
- The National ACT test administration has been moved to June 13.
- The ACT state test administration, originally scheduled for March 17, has been rescheduled for June 2 (Initial-Paper Based)
Yes. ACT has announced that the April 4 national test will be postponed until June 13. All individuals who are registered to take the ACT in April will receive emails from ACT with directions for rescheduling of registration for June 13 or another future test administration. Information is available on the ACT’s website.
Q: What ACT Prep Opportunities will be available to students?
A: In order to support continued ACT practice and preparation, the Zachary Community School District has enrolled 10th, 11th and 12th grade students in the ACT Online Preparation (AOP) program. The program provides flexible/personalized learning paths, thousands of practice questions, two full-length tests and online or mobile app access. More Information
Q: What guidance has been provided for Advanced Placement?
A: The current guidance from College Board and IB can be found here.
Q: Will ZCSD provide meal services during the closure?
A: Yes, Please see here for more information
Q: Why does Zachary not provide free lunch for all students during the regular school year like other surrounding districts?
A: If you have any questions regarding our feeding program, please contact email@example.com.
Q: Who do I contact if I have questions regarding Human Resources Questions?
A: For Human Resources questions, email Yolanda.Williams@zacharyschools.org.
Q: I am a ZCSD employee. How do I know when to report to work?
A: All employees are on call and should follow the directions of your principal or direct supervisor.
Q: I am a teacher. What will happen with my evaluation and certification?
A: The Louisiana Department of Education is working to ensure that teacher’s certifications aren’t interrupted due to evaluation.
Q: What if I have questions regarding payroll?
District and School Facilities
Q: Is the Zachary Community School District Main Office open?
A: As of Monday, March 23, 2020, all district facilities including the Main Office are now closed to the public. The Governor has issued a Stay at Home Proclamation. We have moved our school and district administrators to primarily working remotely, in order to minimize the risk of exposure. The amount and types of services that can be provided are limited due to these safeguards.
Q: If I have safety concerns or an emergency, who do I contact?
A: Call 911 for immediate assistance.
Call 225-658-4969 or email Allen.firstname.lastname@example.org with ZCSD safety concerns.
Q: Will families be refunded fees for Pre-K Programs?
A: We recognize this is a fluid situation, therefore, once the Zachary Community School District reopens, we will review all Pre-K tuition payments. Upon review, parents/guardians will receive a credit towards the remaining school year or reimbursement (as applicable). Please know that we are here to assist our families during this unprecedented time.
Q. Will families be refunded fees for Extended Day Programs?
A. We recognize this is a fluid situation, therefore, once the Zachary Community School District reopens, we will review all Extended Day payments. Upon review, parents/guardians will receive a credit towards the remaining school year or reimbursement (as applicable). Please know that we are here to assist our families during this unprecedented time.
Q. If I have questions regarding field trip reimbursements, who do I contact?
A: Schools have worked to process many reimbursements prior to our closure. Any remaining reimbursements will be processed once we return. If you have questions, please contact your child’s school administrator via email.
Q: Where can I find information about Internet Services during COVID-19?
A: The FCC Chairman has launched the Keep Americans Connected Pledge, which many broadband carriers have signed. For the next 60 days, its core provisions will:
- Not terminate services to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the coronavirus pandemic;
- Waive any late fees that any residential or small business customers incur because of their economic circumstances related to the coronavirus pandemic; and
- Open its Wi-Fi hotspots to any American who needs them
Limited income households can apply for $5 to $10 per month internet access.
Q: I am having trouble with my personal/school computer, can ZCSD help during this COVID-19 pandemic?
A: Yes. Beginning Monday, March 23, 2020, the Zachary Community School District in partnership with MIS Technology, will be providing a help desk to all ZCSD parents, students and employees. Our Technology Team will be available to assist with technology needs in order to support academic programs.
The support will consist of:
- Internet Assistance
- Office 365 (Microsoft Teams and Email)
- Laptop/Desktop Troubleshooting
MIS Technology Help Desk:
Monday – Friday from 8:00 a.m. – 5:00 p.m.
Q: When will Pre-K and Kindergarten Registration take place?
A: More Information to come later.
Q: Will Prom be rescheduled?
A: Events like prom are memorable experience for our students. Once a return date is determined, we will evaluate the situation and work with ZHS to consider what options we have.
Q: Will ZHS continue to provide work permits while school is closed due to COVID-19?
A: We will work with students in obtaining work permits during this closure. If you need a work permit, please email email@example.com.
Q: Will ZHS continue to provide DMV forms while school is closed due to COVID-19?
A: The DMV is closed due to COVID-19. Please visit https://www.expresslane.org/Pages/default.aspx for updated information on the DMV.
Q: Will my child, who is a senior still qualify to get more TOPS if her score can increase on the June test?
As you know, ACT has postponed the April National test to June, and the TOPS law provides that graduating seniors must achieve a qualifying score no later than the April National ACT Test date. The Board of Regents will be asking the Legislature to take legislative action to make an exception to this provision in light of developments relating to COVID-19, including allowing a student to qualify with a June test date without receiving a one-semester reduction in their eligibility period. We will update schools, students, and parents as soon as there is any change to this requirement.
Q: I am senior and I have lots of questions. What does this closure mean for me?
A. The Louisiana Department of Education released a Q and A on on April 4. The Zachary Community School District and Zachary High School Administrators will work closely with all seniors.
“Due to the current COVID-19 concerns and subsequent proclamation by Gov. John Bel Edwards to close all public school facilities to students extended until April 30, 2020, the Louisiana Board of Elementary and Secondary Education (BESE), the Board of Regents, the Governor and the U.S. Department of Education (USDOE) have granted regulatory flexibilities that enable students to complete the school year and graduate without penalty. The following Q&A is designed to guide school systems. ”
Click here for the latest information on:
- Course Credit
- Assessment and Accountability
- Graduation and Diploma Information
- Student Transcript System/Reporting Requirements
- Taylor Opportunity Program for Students (TOPS) Information for Students
- Regulatory Flexibility
Q: What symptoms are associated with COVID-19?
A: The most commonly known symptoms associated with COVID-19 include fever (83-98 percent), cough (76-82 percent), and shortness of breath/difficulty breathing (11-44 percent). Less commonly exhibited symptoms include nausea, diarrhea, and sputum production.
Q: What preventative actions can be taken?
A: The Centers for Disease Control and Prevention and the Louisiana Department of Health recommend protecting yourself and students in your care by taking some basic precautions:
- Wash your hands often, with soap and water, for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
- Avoid touching your eyes, nose, and mouth with unwashed hands.
- Avoid close contact with people who are sick.
- Stay home when you are sick.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
- Clean and disinfect frequently touched objects and surfaces.
- If you think you are sick, consult your healthcare provider.
Q: Where can we find more information about COVID-19?
A: If you have questions about Coronavirus, please contact the Louisiana Office of Public Health at 1-855-523-2652 from 8:00 a.m.–4:30 p.m. Monday through Friday. The CDC COVID-19 website, as well as the Louisiana Department of Health website, are also helpful resources.