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Frequently Asked Questions

(updated 3/25/2020)

Q: What symptoms are associated with COVID-19?

A: The most commonly known symptoms associated with COVID-19 include fever (83-98 percent), cough (76-82 percent), and shortness of breath/difficulty breathing (11-44 percent). Less commonly exhibited symptoms include nausea, diarrhea, and sputum production.

Q: What preventative actions can be taken?

A: The Centers for Disease Control and Prevention and the Louisiana Department of Health recommend protecting yourself and students in your care by taking some ​basic precautions​:

  • Wash your hands often, with soap and water, for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid close contact with people who are sick.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces.
  • If you think you are sick, consult your healthcare provider.

Q: Where can we find more information about COVID-19?

A: If you have questions about Coronavirus, please contact the Louisiana Office of Public Health at 1-855-523-2652 from 8:00 a.m.–4:30 p.m. Monday through Friday. The ​CDC COVID-19 website​, as well as the ​Louisiana Department of Health website​, are also helpful resources.

Additional Resources

School Closure

Q: Why did Zachary Community School District decide to close for this period of time?

A:  On Friday, March 13, 2020, Gov. John Bel Edwards signed a proclamation that, among other actions, closed all K-12 public schools statewide as Louisiana seeks to slow the spread of COVID-19 in the state. Read the ​Governor’s proclamation.

Q. When will students and staff return to school?

A: All public-school facilities in the State of Louisiana are closed to students until April 13, 2020. However, due to the previously scheduled Spring Break, Zachary Community Schools will not reopen until Monday, April 20, 2020.

Q: How does the ordered school closure affect minimum instructional hours required by law? Do schools have to make up the days missed this school year due to COVID-19?

A:  The required 63,720 instructional minute requirement per year has been suspended. The days/minutes missed this school year will not have to be made up.

Academics: Instructional Programs and Services

Q. How will instruction be delivered during the closure?

A: The Zachary Community School District will not be operating a distance education program during this closure. Instead, we will be providing At Home Learning Resources.  We aim to keep our students engaged and learning. During this school closure, we ask that parents and guardians encourage students to utilize the materials and resources that have been provided. Below you will find information:

Q: Who do I contact if I did not receive my child’s at home learning packet?

A: Email your name, phone number, child’s name and grade level to

Q: Do you have any guidance or updates for students enrolled in Dual Enrollment Courses?

A:  All dual enrollment high school courses will continue online. The ZHS Administration and teachers will continue to be in contact directly with these students to assist in ensuring their continued success.

Q: Do you have any guidance or updates for students enrolled in Advanced Placement Courses?

A:  All AP Teachers will be in direct contact with parents/students regarding AP Information and Resources.
Advanced Placement

Q: Do you have any guidance or updates for Diverse Learners (Students with disabilities, Gifted and Talented and EL Learners)?

A:  The Student Support Services Department will be in direct contact with parents of Gifted and Talented, Disabled and EL Students.  If you have questions, please call the SASSY department at:  225-658-7377 or you may email

Q: What about graduation?

A:  The ZHS staff continues to work in ensuring that the Class of 2020 is on track to graduate.  Given the rapidly shifting public health situation created by COVID-19, no decision has yet been made about this year’s Commencement. ​ We will continue to monitor the evolving conditions.

Q: What about grades?

A:  K-8th Grade:   At this time, we were in the best position to freeze grades. Our nine weeks ended on Friday, March 13, 2020. Report cards were mailed or given to students that coincide within this time frame.

9th – 12th Grade:  Teachers were in the middle of a 6-week grading period.  With this in mind, teachers may have assignments that need to be entered. Grades will be frozen as of Friday, March 13, 2020.  However, we do not want students penalized for not receiving credit for assignments they completed prior to the freezing of grades.  These assignments would fall within the 6-week grading period; therefore, ZHS teachers are working to enter these grades.

As more information is made available, we will provide more details.

Q: What should I do if I missed packet pick up?

A: Send an email to and indicate that you missed packet pick up.  Include your child’s name and grade level in the email.     We will work with you so that you may obtain the packet.

Academics: Assessment and Accountability

Q: What are the current 2019-2020 academic year waiver requests?

A:   BESE and the chairman of the House Education Committee ​requested​ that the following Louisiana state laws be waived for the entirety of the 2019-2020 academic year. Gov. John Bel Edwards signed off.

  • School and district accountability and the inclusion of value-added in educator evaluation (RS 17.10.1)
  • LEAP statewide testing and pupil progression (RS 17:24:2)
  • Minimum number of days a classroom teacher must work in a school year (RS 17:154.3)
  • Public school accountability and assessment (RS 17:391.2, et seq)
  • Teacher performance evaluation, teacher credentials based up value-added data (RS 17:3881, et seq)
  • Teacher evaluation, 50 percent of evaluation based on value-added data derived from student assessments (RS 17:3901, et seq.)
  • Compulsory attendance law (R.S. 17 221)

Q: How will the state handle testing as schools are closed?

A: On March 20, 2020, the U.S. Department of Education​ approved Louisiana’s waiver request​ of assessment, accountability, and reporting requirements under the Elementary and Secondary Education Act, as amended by Every Student Succeeds Act. This means Louisiana will not require standardized testing for the 2019-2020 school year. Moreover, since testing data is required to be used in accountability systems, like Louisiana’s annual report cards, the state will also exclude testing data from performance measures for the current school year.

Louisiana’s Waiver Information

Q: Has the national test administration of ACT, scheduled for April 4, 2020 been postponed?

A: Yes. ACT has announced that the April 4 national test will be postponed until June 13. All individuals who are registered to take the ACT in April will receive emails from ACT with directions for rescheduling of registration for June 13 or another future test administration. Information is available on the ACT’s website.

Q: What ACT Prep Opportunities will be available to students?

A: In order to support continued ACT practice and preparation, the Zachary Community School District has enrolled 10th, 11th and 12th grade students in the ACT Online Preparation (AOP) program.  The program provides flexible/personalized learning paths, thousands of practice questions, two full-length tests and online or mobile app accessMore Information

Q: What guidance has been provided for Advanced Placement?

A: The current guidance from College Board and IB can be found ​here​.  

Child Nutrition

Q: Will ZCSD provide meal services during the closure?

AYes, the Zachary Community School District has identified Zachary High School as our district’s meal site.  More Information 

*Update as of 3.24.2020 Unfortunately, due to the rapidly increasing numbers of positive cases and growing health concerns, we suspended our feeding program until further notice.  All remaining meals today were donated to the food pantry.   We all agree that the feeding program is essential; however, we must also consider everyone’s safety.   While we await the pre-packaged meals that we ordered the day following the Governor’s closure, we will continue to evaluate other feeding options. We have also applied for the “Emergency Meals to You” program and are awaiting a response.
More Information
Zachary Food Pantry Announcement

Q: Are students required to pick up meals, or may caregivers pick up or receive meals on a student’s behalf?

A: At this time, caregivers can pick up meals on behalf of a child or children. The LDOE will communicate any changes the USDA provides regarding this.  More Information

Q: Why does Zachary not provide free lunch for all students during the regular school year like other surrounding districts?

A: The Zachary Community School District does not qualify for the Community Eligibility Program (CEP). The CEP is a non-pricing meal service option for schools and school districts in low-income areas. CEP allows the nation’s highest poverty schools and districts to serve breakfast and lunch at no cost to all enrolled students without collecting household applications.  A school or a school system qualifies for community eligibility if at least 40 percent of its students participate in SNAP or in other federal-income based programs.

Note:   Yes, some surrounding districts were granted CEP status for four years following the Great Flood of 2016.

We understand that additional questions may arise following the feeding program suspension.

However, please note that the Zachary Community School District is working closely with the Louisiana Department of Education and is exploring other options as we await the receipt of prepackaged meals that were ordered immediately following the closure.

If you have any questions regarding our feeding program, please contact

Human Resources

Q: Who do I contact if I have questions regarding Human Resources Questions?

A:    For Human Resources questions, email

Q: I am a ZCSD employee. How do I know when to report to work?

A:   All employees are on call and should follow the directions of your principal or direct supervisor.

Q: I am a teacher. What will happen with my evaluation and certification?

A:  The Louisiana Department of Education is working to ensure that teacher’s certifications aren’t interrupted due to evaluation.

Q: What if I have questions regarding payroll?

District and School Facilities

Q: Is the Zachary Community School District Main Office open?

A:   As of Monday, March 23, 2020, all district facilities including the Main Office are now closed to the public.   The Governor has issued a Stay at Home Proclamation.   We have moved our school and district administrators to primarily working remotely, in order to minimize the risk of exposure.  The amount and types of services that can be provided are limited due to these safeguards.

Governors Stay at Home Proclamation


Q: If I have safety concerns or an emergency, who do I contact?

A:    Call 911 for immediate assistance.
Call 225-658-4969 or email with ZCSD safety concerns.

School Finance

Q: Will families be refunded fees for Pre-K Programs?

A:     We recognize this is a fluid situation, therefore, once the Zachary Community School District reopens, we will review all Pre-K tuition payments. Upon review, parents/guardians will receive a credit towards the remaining school year or reimbursement (as applicable). Please know that we are here to assist our families during this unprecedented time.

Q. Will families be refunded fees for Extended Day Programs?

A.  We recognize this is a fluid situation, therefore, once the Zachary Community School District reopens, we will review all Extended Day payments. Upon review, parents/guardians will receive a credit towards the remaining school year or reimbursement (as applicable). Please know that we are here to assist our families during this unprecedented time.

Q. If I have questions regarding field trip reimbursements, who do I contact?

A:  Schools have worked to process many reimbursements prior to our closure.  Any remaining reimbursements will be processed once we return.  If you have questions, please contact your child’s school administrator via email.


Q: Where can I find information about Internet Services during COVID-19?

A:  The FCC Chairman has launched the Keep Americans Connected Pledge, which many broadband carriers have signed.   For the next 60 days, its core provisions will:

  • Not terminate services to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the coronavirus pandemic;
  • Waive any late fees that any residential or small business customers incur because of their economic circumstances related to the coronavirus pandemic; and
  • Open its Wi-Fi hotspots to any American who needs them

Limited income households can apply for $5 to $10 per month internet access.

Q: I am having trouble with my personal/school computer, can ZCSD help during this COVID-19 pandemic?

A:   Yes.   Beginning Monday, March 23, 2020, the Zachary Community School District in partnership with MIS Technology, will be providing a help desk to all ZCSD parents, students and employees. Our Technology Team will be available to assist with technology needs in order to support academic programs.

The support will consist of:

  • Internet Assistance
  • Office 365 (Microsoft Teams and Email)
  • Laptop/Desktop Troubleshooting

MIS Technology Help Desk:
(225) 286-7803
Monday – Friday from 8:00 a.m. – 5:00 p.m.


Q: When will Pre-K and Kindergarten Registration take place?

A: More Information to come later.  

Q: Will Prom be rescheduled?

A: Events like prom are memorable experience for our students. Once a return date is determined, we will evaluate the situation and work with ZHS to consider what options we have.

Q: Will ZHS continue to provide work permits while school is closed due to COVID-19?

A: We will work with students in obtaining work permits during this closure.   If you need a work permit, please email

Q: Will ZHS continue to provide DMV forms while school is closed due to COVID-19?

A: The DMV is closed due to COVID-19. Please visit for updated information on the DMV.

Q: Will my child, who is a senior still qualify to get more TOPS if her score can increase on the June test?

A: As you know, ACT has postponed the April National test to June, and the TOPS law provides that graduating seniors must achieve a qualifying score no later than the April National ACT Test date.  The Board of Regents will be asking the Legislature to take legislative action to make an exception to this provision in light of developments relating to COVID-19, including allowing a student to qualify with a June test date without receiving a one-semester reduction in their eligibility period.  We will update schools, students, and parents as soon as there is any change to this requirement.   ​

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